This accredited qualification is catered towards employees who deal with the general public in a customer-facing role. It is also suitable for those wanting to understand how to prevent conflict and confidently dealing with any situations which may arise.
This course covers legislation, clear communication, situation assessment, proactive service delivery and managing unrealistic expectations.
Upon successful completion of this course employees will be able to effectively communicate to solve problems and reduce the chance of or de-escalate conflict, identify the elements that may influence certain responses in conflict situations, and improve the customer service they provide.
This qualification is generic and can be applied to a wide range of students and sectors.
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